Customer Service Articles For Entrepreneurs & Small Business OwnersWeb-Based Support…Focus on What You Have, Not What You WantGood News: This year more than 95% of the businesses in the U.S. – large and small – will have Internet access. Globally more than 65% of businesses in industrial countries will have Internet access. This year an estimated 60% of homes in the U.S. will have Internet access. Bad News: This year more than [...] “I Didn’t Sign Up For This!”Do you remember the last line in your job description in the corporate field? · Will perform other duties as required. It was and still is the catch-22 of most working environments. One may have been hired as an engineer, accountant or office cleaner and expected to perform work related to your profession but they [...] Negotiate Like A ProfessionalNegotiating can be done in a professional manner that can increase customer satisfaction while helping to protect both parties’ interests. Let’s first look at some of the problems that give negotiating a bad name and then look at the solutions. A lack of training in negotiating in the automotive industry has put sales people at [...] |
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